Terms of Service

Version 2026-09-23. These terms govern your use of DeliverAI (“the app”), operated by Prime Sales Ltd (“we”, “us”). By installing the app or clicking “I agree” you accept them.

1. What the app does

DeliverAI screens cash-on-delivery orders for risk, can place them on hold in your store, and — on paid plans — contacts your customers on your behalf by AI phone call, SMS, Viber and email to confirm orders and to get undelivered parcels collected. It also contacts your couriers and fulfilment partner about parcels that stall.

2. You instruct us to contact your customers

You confirm that you are the merchant of record for the orders in your store, that you have a lawful basis to contact those customers about their own orders, and that you instruct us to do so in your name, showing your brand, your number and your email domain. Every automated call identifies itself as an automated system.

3. Your responsibilities

• Give accurate business details and documents for number and sender registration.
• Use the app only for transactional messages about real orders — never for marketing.
• Honour opt-outs and complaints from your customers.
• Keep your payment method valid.

4. Plans, usage and payment

Plans are billed monthly in advance; usage (call minutes, messages, orders processed, rented numbers) is billed monthly in arrears. Prices are shown in the app before you subscribe. If a payment fails we may suspend the paid channels after notice; fraud screening keeps running.

5. Numbers and senders

Phone numbers we rent for you remain registered through our telecom providers and are billed monthly while active. If you leave, the number is released unless you arrange a port-out. Sender IDs and Viber business senders are approved by third parties and we cannot guarantee approval or a timeline.

6. Availability and third parties

The app depends on Shopify, telecom, messaging and carrier-tracking providers. We aim for continuous service but do not guarantee uninterrupted operation, deliverability, pickup rates or any specific commercial outcome.

7. Liability

To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost sales or lost parcels.

8. Termination

You can uninstall at any time; billing stops at the end of the current period and usage already incurred remains payable. We may suspend an account that breaches these terms or applicable law.

9. Data

Personal data is processed under our Data Processing Agreement and described in the Privacy Policy.

10. Changes and law

We may update these terms; material changes are shown in the app and require acceptance again. The agreement is governed by Greek law, with the courts of Athens competent, unless mandatory law in your country says otherwise.