Privacy Policy

Version 2026-10-26. This explains what DeliverAI does with personal data, both for merchants who install the app and for the customers we contact on a merchant’s behalf.

Merchants

We store your store domain, contact details, business and billing details, the documents you upload for number and sender registration, and your settings. We use them to run the app, to submit registrations for you, and to invoice you.

Your customers

For each cash-on-delivery order we receive the order details and the customer’s name, phone, email and delivery address. We use them only to check the order for risk and to contact that customer about that order — by call, SMS, Viber or email, in the merchant’s name. Calls are recorded and transcribed for quality; recordings are kept for 90 days.

How long we keep it

Order data and hashed phone numbers in the risk database: deleted automatically 24 months after their last activity. Call recordings and transcripts: 90 days. Uploaded documents: 2 years. When a merchant uninstalls the app, their store’s data is deleted 48 hours later.

Who else sees it

Only the providers listed in the Data Processing Agreement, each for its own part of the job. We never sell personal data and never use it for advertising.

Your rights

Access, correction, deletion, restriction, portability and objection. Customers should contact the merchant they ordered from; merchants can contact us at support@deliveray.io and we act within 30 days.

Contact

Prime Sales Ltd, Koropi 194 00, Greece · support@deliveray.io